1. Introduction and Scope of Application
These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. By visiting our site or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. User Accounts and Website Responsibility
You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
3. Rights Regarding Products, Inventory, and Pricing
We strive to display the colors and images of our products (dining tables, mobile food carts, and outdoor dining sets) as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
4. Orders and Payment
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Payment must be completed at the time of order submission through our supported payment methods.
5. Shipping Policy
Delivery Scope: We currently only support shipping to addresses within Australia. We do not ship to other countries.
Shipping Costs:
Orders of AUD 90 or more: Free Shipping.
Orders under AUD 90: A flat shipping fee of AUD 9.99 applies.
Processing Time: Orders are processed within 1 to 3 business days after payment confirmation.
Transit Time: Shipping typically takes between 7 to 10 business days, though this may fluctuate depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
More Details: For more detailed information regarding shipping times, coverage areas, and specific conditions, please consult our Shipping Policy Page.
6. Cancellation Policy
Cancellation Conditions:
Orders can be cancelled directly within 48 hours of placing the order if they have not yet been shipped.
Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, you must wait for the logistics carrier to deliver the package and then contact us to arrange a return and refund.
Refunds: Refunds will be returned to the same payment method you used for the purchase.
Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Applicability/Conditions: We offer an exchange period of 45 days from the date of receipt. To be eligible for a return or exchange, your item must be in the same condition that you received it.
Steps to Take: To initiate a return or exchange, you must contact us via our contact email to submit a request. We will provide you with the return address and instructions. Please do not send your purchase back without contacting us first.
Return and Exchange Process: Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund or exchange.
Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.
Arrival Time: After the return is confirmed, the refund will be returned to your bank card (Visa, MasterCard) account. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.
8. Privacy and Data Protection
We value your privacy. Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy Page for details on how we collect, use, and protect your data.
9. Disputes and Applicable Law
These Service Policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with the use of our services shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent courts in Australia.
10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
11. Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.
12. Modifications to Service Terms
You can review the most current version of the Service Policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
13. User Prohibited Conduct
In addition to other prohibitions as set forth in the Service Policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
14. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
15. Severability
In the event that any provision of these Service Policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 509 67TH AVE N APT H, MYRTLE BEACH, SC 29572-3721, US
Phone: +1 (917) 805-3975
Email: contact@homelivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
