Shopping Guide

Welcome to Homelivra (hereinafter referred to as "I" or "we"). We are an online store dedicated to providing high-quality furniture, including dining tables, serving carts, and outdoor dining sets. To ensure a smooth shopping experience, please review the following guide.

Preparation and Selection Before Purchase

Before placing an order, we recommend carefully reviewing your requirements to ensure the selected furniture fits your space perfectly.

• Measure Your Space: accurately measure the area where you intend to place the dining table, serving cart, or outdoor set. Ensure there is sufficient clearance for movement around the furniture.

• Check Specifications: Please read the product description pages carefully for detailed dimensions, materials, and assembly requirements.

• Material Suitability: For outdoor dining sets, ensure the materials are suitable for your specific climate conditions. For indoor dining tables, consider the surface finish regarding maintenance and durability.

• Color Accuracy: Please note that product colors may vary slightly depending on your monitor settings. We strive to display images as accurately as possible.

Shopping Cart and Order Confirmation

Once you have selected your items, proceed to the shopping cart to review your selection.

• Review Items: Check the quantity, size, and specific model of the dining tables or carts in your cart.

• Shipping Information: Please ensure your shipping address is accurate and complete to avoid delivery delays. We operate exclusively as an online store and do not have physical locations for self-pickup; all items will be delivered to the address provided.

• Final Review: Confirm the total amount and item details before proceeding to the checkout stage.

Select Payment Method and Complete Payment

We provide a secure payment environment to protect your financial information.

• Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

• Payment Security: Your transaction data is encrypted. We do not store your full credit card details on our servers.

• Billing Information: Ensure that the billing address matches the information associated with your payment card to prevent transaction rejection.

Shipping and Delivery

Since we do not offer offline sales, we rely on reliable courier services to deliver your furniture.

• Order Processing: We will begin processing your order immediately after payment verification.

• Tracking: Once your order has been dispatched, we will provide a tracking number so you can monitor the status of your shipment.

• Inspection: Upon delivery, please inspect the packaging for any visible signs of damage before signing for the receipt.

Returns and Exchanges

We want you to be satisfied with your purchase.

• Return Policy: If you are not satisfied with the item, please contact us within our stipulated return period. Items must be returned in their original condition and packaging.

• Damaged Items: If your dining table, cart, or outdoor set arrives damaged, please document the damage with photos and contact us immediately for a resolution.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data in accordance with applicable laws.

• Data Usage: Your personal information is used solely for order processing, shipping, and customer service communication.

• No Unauthorized Sharing: We do not sell or share your personal information with unrelated entities for marketing purposes.

Contact Us

If you have any questions regarding your order, product specifications, or shipping, please do not hesitate to reach out to us.

Address: 509 67TH AVE N APT H, MYRTLE BEACH, SC 29572-3721, US
Phone: +1 (917) 805-3975
Email: contact@homelivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)