Payment Methods
At Homelivra (hereinafter referred to as "I" or "we"), we are committed to providing a secure and transparent shopping experience for our online store. Below are the details regarding our payment processes for our dining tables, mobile food carts, and outdoor dining sets.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
To make a purchase, simply add your desired items to the cart and proceed to checkout. You will be required to enter your credit card details, including the card number, expiration date, and security code (CVC/CVV), directly into our secure payment interface. Payment is initiated at the time the order is placed.
Payment Confirmation
Once the transaction is authorized by the issuing bank, you will receive an automated email notification confirming that the payment has been successfully processed. This email serves as your receipt and will include the transaction details. If the transaction is declined, you will be notified immediately on the checkout page so you can try an alternative payment method.
Security and Data Protection
We take the security of your financial information seriously.
Credit Card Security
We utilize Secure Socket Layer (SSL) technology to encrypt your payment data during transmission. We do not store your full credit card number on our servers. All transactions are processed through a secure gateway to ensure your financial data remains protected against unauthorized access.
Our Privacy Policy
We respect your privacy. Personal information collected during the payment process (such as billing address and email) is used solely for processing your order and preventing fraud. We do not share your payment information with unauthorized parties. For full details on how we handle your data, please refer to our Privacy Policy page.
Dispute Resolution
Resolution Services
If you recognize a transaction on your bank statement that you did not authorize, or if there is a discrepancy with the payment amount, please contact us immediately. We are dedicated to resolving payment disputes amicably and quickly. We will investigate the issue and provide a resolution within a reasonable timeframe.
Additional Help
If we are unable to resolve the issue to your satisfaction, you retain the right to contact your credit card issuer to initiate a dispute or inquiry. However, we strongly encourage you to contact our support team first, as we can often resolve issues faster than the banking dispute process.
Communication and Support
Updating Information
If there are any changes to your billing information that might affect a pending order, please contact us as soon as possible. We will communicate with you via the email address provided during checkout regarding any payment issues or status updates.
Payment Currency
All transactions on our online store are processed in the currency displayed at checkout. If your credit card is issued in a currency other than the one displayed, your bank may apply a conversion rate and fees over which we have no control. Please check with your bank for details on currency conversion.
Tax Information
We comply with applicable tax regulations. Where required by law, Goods and Services Tax (GST) or relevant sales taxes will be calculated and displayed at checkout before you confirm your payment. The total amount charged to your card will be inclusive of these taxes.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 509 67TH AVE N APT H, MYRTLE BEACH, SC 29572-3721, US
Phone: +1 (917) 805-3975
Email: contact@homelivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)